How to design customers’ strategies?
Clienting’s definition, benefits and methodology
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Category: | Methods and Tools |
| Type: | Workshops and Seminars | |
| Duration: | Between 5 and 8 hours | |
| Format: |     |
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DESCRIPTION
The concept of Innovation is not always applied to the product. Actually, this module would be an example of customers’ innovation. In other words, there are companies that create strategies with their customers in order to achieve a win-win relationship. Customers are not only something that you have, but also something that you must to take care of, as we are going to explain in this module. Moreover, we would include the “Clienting” concept, making special attention to the benefits that customers could give us, in terms of strategy and methodology of this concept.
LEARNING OBJECTIVES
- Understand the “Clienting” concept
- Know its benefits
- Understand the “Clienting” methodology
- Understand the strategies for customers
- Understand the relationship with the customer
- Watch who are good and bad customers
IN THIS COURSE YOU LEARN TO
- Develop strategies with customers
- Understand the importance of customers
- Learn the new “Clienting” method
- Delve in customer loyalty
- Learn how to manage customers
- Deepen in the acquisition of customers